This is your Direct Debit Service Agreement with CENTRAL WEST HEALTH AND REHABILITATION (ABN 92160328803). It explains what your obligations are when undertaking a Direct Debit arrangement with us.

How to contact us

You can contact us directly or alternatively contact your financial institution. These should be made at least 7 working days prior to the next scheduled drawing date. You may contact us as follows:-

Phone: 08 99650697

Email: info@centralwestrehab.com

Mail: 4/12 Urch street Geraldton WA 6530

Definitions

account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.

agreement means this Direct Debit Request Service Agreement between you and us.

banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.

debit day means the day that payment by you to us is due.

debit payment means a particular transaction where a debit is made.

direct debit request means the Direct Debit Request between us and you.

us or we means CENTRAL WEST HEALTH AND REHABILITATION (ABN 92160328803) you have authorised by requesting a Direct Debit Request.

you means the customer who has signed or authorised by other means the Direct Debit Request.

your financial institution means the financial institution nominated by you on the DDR at which the account is maintained.

Debiting your Account

By entering into a Direct Debit Service Agreement or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your nominated account. 

If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

Amendments by us

We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days notice.

Amendments by you

You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least 7 days notification by writing to:

4/12 Urch street Geraldton WA 6530

or

By Email at: info@centralwestrehab.com 

Your Obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made, and to update your credit card details after expiry of your credit card.

If there are insufficient clear funds in your account to meet a debit payment:

you may be charged a fee and/or interest by your financial institution; if fees or charges are incurred by us as a result of a dishonoured direct debit payment, we may pass the fees and charges on to you; and you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment. You should check your account statement to verify that the amounts debited from your account are correct.

Dispute

If you believe that there has been an error in debiting your account, you should notify us directly on 08 99650697 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly.

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Accounts

You should check:

with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.

your account details which you have provided to us are correct by checking them against a recent account statement; and

with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

Confidentiality

We will keep any information confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

to the extent specifically required by law; or for the purposes of this agreement (including disclosing information in connection with any query or claim).

Notice

If you wish to notify us in writing about anything relating to this agreement, you should write to

CENTRAL WEST HEALTH AND REHABILITATION

4/12 Urch street

Geraldton WA 6530

OR

By Email at: info@centralwestrehab.com

We will notify you by sending a notice by email to the email address you have provided in the Direct Debit Service Agreement.

Any notice will be deemed to have been received on the third banking day after posting